本文发表在 rolia.net 枫下论坛Oral Communication

Definition: The ability to express oneself clearly in conversation and interactions with others.

- Speaks clearly and can be easily understood
- Tailors the content of speech to the level and experience of the audience
- Use appropriate grammar and choice of words in oral speech
- Organizes ideas clearly in oral speech
- Expresses ideas concisely in oral speech
- Maintains eye contact when speaking with others
- Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication


Written Communication

Definition: The ability to express oneself clearly in business writing.

- Expresses ideas clearly and concisely in writing
- Organizes written ideas clearly and signals the organization to the reader (e.g., through an introductory paragraph or through use of headings)
- Tailors written communications to effectively reach an audience
- Uses graphics and other aids to clarify complex or technical information
- Spells correctly
- Writes using concrete, specific language
- Uses punctuation correctly
- Writes grammatically
- Uses an appropriate business writing style更多精彩文章及讨论，请光临枫下论坛 rolia.net