本文发表在 rolia.net 枫下论坛Cdn Tire女经理(Darlene Mike) 对着店内客户说说:"I don't like service Chinese people. They always make trouble..." LD一听到当下不干大声问她:"What you just said? You say again?!" 她说:" I don't want serve you. I don't care! Either you shut up, I serve you, Or you leave..."
事情是这样:
昨日在Canadian Tire - Major Mac& Woodbine 买了BBQ炉子,因太大小车装不下,说好今天搬家时顺便来取。临走时再三叮嘱确保第二天很快能取到,因位搬家车加二人搬运也挺贵的。
到了Cdn Tire,找了Customer Service再call Seasonal Department. 几分钟后一个中国女孩出现。说明情况和取了我的提货单和收据后,女孩去找了。过了一会儿,她回来说找不到。於是我用中文告诉她:"找不到是你们的事,我雇了大车和两个人在等着,可不可以先取个现货让我们先走?" 女孩说要找经理。又一会儿,女经理(名叫:Darlene Mike) 出现了,把手上一大堆的东西一样一样的退货有条不索物归原处后,开始回头问女孩甚麽事。我尝试向她request:"She couldn't find it. I got two men and a big truck wait outside, can you get me another one in stock to let me go?" 她没有答应, 告诉女孩再去仓库找贴这我另一联提货单的箱子. 女孩说:"I have to follow procedure." 我完全可以理解,每个公司都有自己的规距,而她只是打工。虽然急(每一分钟都是钱嘛),但也只能等。有等了近十分钟不见女孩出来(感觉女孩是新手),偶忍不住走去Service Desk问女经理, "Excuse me" 了不下三次,装作听不到。偶只能走到她的正面,跟她说:"Can you get someone to help her? I got a big truck and two men waiting for it. It's half hour already." 她说:"I got someone help her already." 摆明是说谎,从头到底她一个人在"Service Desk" circuit 里面,除了跟俩配钥匙的客户聊天外,没有打过电话也没有跟员工说话。真的很无奈,但也没办法。问她:"Can I go to help? May be I can tell that box..." "It's employee restrict". 完全理解这点。一点办法没有。真的想退了一走了之,但已等半个小时,取不到东西租车和雇人的钱也得付...说不定那女孩就找到了...女孩终于出来了,告诉我:"还是找不到..." 正说话之际,LD跟女经理吵上了。。接着总经理出面,让我们另提现货走人。
以为是因为我被受气看不过去而吵,想跟他说下次不必这样。一问之下才知道事情的真相: 在我来回奔走之时,一直抱着儿子在旁边站着。我问完她离开后,她对配钥匙的两个西人说:"I don't like service Chinese people. They always make trouble..." LD一听到当下不干大声问她:"What you just said? You say again?!" 她说:" I don't want serve you. I don't care! Either you shut up, I serve you, Or you leave..."
结果是多花了$50停车等BBQ炉(Value $299),还受了一肚子窝囊气, 里外不是人. 是Chinese有问题,还是Canadian Tire 有问题?更多精彩文章及讨论,请光临枫下论坛 rolia.net
事情是这样:
昨日在Canadian Tire - Major Mac& Woodbine 买了BBQ炉子,因太大小车装不下,说好今天搬家时顺便来取。临走时再三叮嘱确保第二天很快能取到,因位搬家车加二人搬运也挺贵的。
到了Cdn Tire,找了Customer Service再call Seasonal Department. 几分钟后一个中国女孩出现。说明情况和取了我的提货单和收据后,女孩去找了。过了一会儿,她回来说找不到。於是我用中文告诉她:"找不到是你们的事,我雇了大车和两个人在等着,可不可以先取个现货让我们先走?" 女孩说要找经理。又一会儿,女经理(名叫:Darlene Mike) 出现了,把手上一大堆的东西一样一样的退货有条不索物归原处后,开始回头问女孩甚麽事。我尝试向她request:"She couldn't find it. I got two men and a big truck wait outside, can you get me another one in stock to let me go?" 她没有答应, 告诉女孩再去仓库找贴这我另一联提货单的箱子. 女孩说:"I have to follow procedure." 我完全可以理解,每个公司都有自己的规距,而她只是打工。虽然急(每一分钟都是钱嘛),但也只能等。有等了近十分钟不见女孩出来(感觉女孩是新手),偶忍不住走去Service Desk问女经理, "Excuse me" 了不下三次,装作听不到。偶只能走到她的正面,跟她说:"Can you get someone to help her? I got a big truck and two men waiting for it. It's half hour already." 她说:"I got someone help her already." 摆明是说谎,从头到底她一个人在"Service Desk" circuit 里面,除了跟俩配钥匙的客户聊天外,没有打过电话也没有跟员工说话。真的很无奈,但也没办法。问她:"Can I go to help? May be I can tell that box..." "It's employee restrict". 完全理解这点。一点办法没有。真的想退了一走了之,但已等半个小时,取不到东西租车和雇人的钱也得付...说不定那女孩就找到了...女孩终于出来了,告诉我:"还是找不到..." 正说话之际,LD跟女经理吵上了。。接着总经理出面,让我们另提现货走人。
以为是因为我被受气看不过去而吵,想跟他说下次不必这样。一问之下才知道事情的真相: 在我来回奔走之时,一直抱着儿子在旁边站着。我问完她离开后,她对配钥匙的两个西人说:"I don't like service Chinese people. They always make trouble..." LD一听到当下不干大声问她:"What you just said? You say again?!" 她说:" I don't want serve you. I don't care! Either you shut up, I serve you, Or you leave..."
结果是多花了$50停车等BBQ炉(Value $299),还受了一肚子窝囊气, 里外不是人. 是Chinese有问题,还是Canadian Tire 有问题?更多精彩文章及讨论,请光临枫下论坛 rolia.net