12/11/2008: U.S. Customs & Border Protrection (CBP) Notice of Proposed Complaint Management System
CBP is creating the Complaint Management System (CMS) in order to allow anybody who has interacted with CBP, either as a result of importing or exporting goods, traveling to or from the U.S., seeking a job, or simply living in an area where CBP conducts operations such as border patrol checkpoints, to file a complaint or comment about their CBP experience through an on-line portal. Those who may be interested in the proposal pro or con should check this notice. Hmm............... Very interesting move considering the fact that a group of organizations proposed to the Obama transition team to develop "Performance Government" concept and standards that can determine "pay" scale of the officials.
CBP is creating the Complaint Management System (CMS) in order to allow anybody who has interacted with CBP, either as a result of importing or exporting goods, traveling to or from the U.S., seeking a job, or simply living in an area where CBP conducts operations such as border patrol checkpoints, to file a complaint or comment about their CBP experience through an on-line portal. Those who may be interested in the proposal pro or con should check this notice. Hmm............... Very interesting move considering the fact that a group of organizations proposed to the Obama transition team to develop "Performance Government" concept and standards that can determine "pay" scale of the officials.